“Offering a outstanding buyer expertise stays one among Cornerstone’s key Core Convictions since our founding 34 years in the past, and we’re excited to supply our mortgage mortgage servicing prospects the identical normal of excellence that has lengthy outlined Cornerstone’s mortgage origination operations. Our caring hearts, service-driven tradition, entrepreneurial spirit, and passionate dedication to excellence set Cornerstone aside, with revolutionary applied sciences working in tandem with our workforce members to maximise buyer satisfaction. Fulfilling our company accountability to offer a outstanding buyer expertise within the mortgage servicing operate requires Cornerstone to take full possession and every day management of your entire servicing course of. Cornerstone prospects will stay within the superior care of Cornerstone workforce members in the course of the mortgage origination and shutting course of, and now via your entire lifetime of their mortgage,” mentioned Adam Laird, President of Cornerstone.
Cornerstone may also transition its present mortgage mortgage servicing portfolio to the corporate’s in-house system within the coming months. “Cornerstone’s sturdy servicing platform helps and streamlines all aspects of Cornerstone’s mortgage servicing operations from mortgage boarding to payoff, enabling our workforce members to give attention to what issues most: a outstanding buyer expertise. Cornerstone’s devoted mortgage servicing workforce will repeatedly elevate each side of the mortgage servicing course of to lift the bar for buyer satisfaction,” mentioned Toby Wells.
Clients are supplied a set of on-line instruments to simply entry and handle their mortgage account anytime, wherever. Cornerstone’s user-friendly mortgage servicing web site and cellular app present well timed info, resembling billing statements, escrow exercise, and a wide range of cost choices and payoff calculators. Self-service capabilities allow Cornerstone prospects to shortly enroll for companies resembling autopay, biweekly funds, and paperless statements. Clients may message with Cornerstone workforce members and entry useful instructional assets, catastrophe info, and extra.
As well as, Cornerstone’s servicing platform optimizes advanced inside processes, resembling oversight and monitoring of escrow and tax exercise, to allow proactive administration of consumers’ escrow accounts. In depth cross-platform analytics present actionable perception to assist streamline processes, handle and cut back danger, and refine the shopper expertise. Cornerstone will proceed to roll out new mortgage servicing options and choices for purchasers because it expands its in-house servicing operations.
About Cornerstone House Lending (Firm NMLS 2258)
Based in 1988 in Houston, Texas, Cornerstone has assisted households with over 450,000 dwelling financing transactions. Cornerstone’s 1,900 workforce members are guided by a non-negotiable Mission, Imaginative and prescient & Convictions assertion. Cornerstone is thought for its dedication to closing mortgage loans on time; its caring, passionate and skilled workforce members; complete array of revolutionary mortgage lending services and products; licensed Nice Place to Work® standing, a number of Fortune® Greatest Workplaces™ awards and recognition as a “Prime Office” in a number of main markets. For extra info, go to www.houseloan.com.
For extra info contact:
Adam Laird President 713.623.9558 [email protected]
Cornerstone House Lending, Inc.
1177 West Loop South, Suite 700
Houston, Texas 77027
SOURCE CORNERSTONE HOME LENDING, INC.
