Expensive John: I’m writing to you at this time as a result of I used to be informed you could possibly assist me with a problem I’ve been having with the mortgage firm Mr. Cooper.
Earlier this 12 months, my house mortgage was surreptitiously transferred to Mr. Cooper by my earlier lender, Intercap Lending in Albuquerque, NM.
I’m on incapacity and on a hard and fast revenue, and after I purchased my house, I used to be a part of a low-income program wherein a part of my mortgage is paid by the Santa Fe County Housing Affiliation (SFCH), which is a part of the federal authorities.
To ensure that the lender to be paid the SFCH portion of the fee, Mr. Cooper is first required to fill out a easy kind, signal it and return it to SFCH so its portion of the funds might be electronically despatched originally of each month.
I paid my traditional portion of the fee on Mr. Cooper’s Website earlier than the due date. About two weeks after the due date, I started getting notices from Mr. Cooper that I had an overdue fee. That was the cash that was to be despatched from SFCH however wasn’t as a result of Mr. Cooper nonetheless hadn’t despatched again the shape.
I made repeated makes an attempt to contact Mr. Cooper by way of its customer support 800 quantity, e-mails and cellphone calls, however was always informed it was a “analysis division” matter and somebody would get again to me. Nobody did.
I subsequent acquired a textual content message from a debt collector concerning my missed mortgage fee. As a result of I worth my excessive credit standing, I ended up paying SFCH’s $603 portion of the mortgage myself.
If you are able to do something in any respect, I’d be vastly appreciative, as I’ve misplaced all hope. J.S.
Expensive J.S.: Hope and your religion in humanity has been restored. I contacted Mr. Cooper in your behalf, and it seems that the issue has been principally fastened. Hopefully the remainder will likely be fastened quickly.
Says you: “I simply acquired off the cellphone with somebody from Mr. Cooper named Brandy. So far as I do know, at the very least half of the issue has been addressed. She discovered the 2 funds [Mr. Cooper] had acquired from SFCH, which she stated have been misapplied to different accounts. They usually’re going to ship me, by way of FedEx, the cash owed to me this week.”
You additionally report that Mr. Cooper put you in contact with somebody who can ship the signed kind you want to the correct individuals.
“Thanks for no matter you probably did to make this occur! Brandy appeared to be on prime of it and I’m way more hopeful that this will likely be resolved throughout the subsequent day or two.”
Yeah, Brandy is at all times nice when you may have an issue.